Legal
What we commit to, in writing.
Lux is a carrier. That means obligations most software companies never take on — emergency calling, lawful process, retention, and specific protections on what the network knows about you. All of it is here rather than in a contract you only see after signing.
Effective 2026-08-10 · Lux Industries Inc
These policies are drafts. They are published for review and have not completed legal review, so they do not yet form part of any agreement.
Terms of ServiceThe agreement between Lux Industries Inc and a customer of the Lux network, covering service delivery, acceptable use, billing, liability and termination.Privacy PolicyWhat Lux collects, why, where it is stored, how long it is kept, and the rights you hold over it — including the specific protections that attach to customer network information.Acceptable Use PolicyWhat may not be sent across the Lux network. It exists because a carrier that tolerates abusive traffic degrades service for every other customer on it.Law EnforcementHow Lux responds to legal process: what we require, what we hold, what we disclose, and what we tell the customer.Emergency ServicesHow emergency calling works on interconnected voice service, and — importantly — the circumstances in which it will not work. Read this before deploying voice to end users.Trust CenterThe controls Lux operates against, how they are audited, and how to reach the security team.