Terms of Service

These terms govern access to the Lux network and to every service delivered over it — numbering, voice, messaging, wireless, orbital connectivity, identity services, inference and edge compute. Using any of them accepts them.

Lux Industries Inc is a Delaware corporation. Where a service is delivered by a Lux affiliate holding the relevant licence in a jurisdiction, that affiliate is the supplying entity and these terms apply to it.

Lux commits to the availability stated in the service level agreement for each service. Where no separate agreement is in place, the published service levels apply.

Planned maintenance is announced in advance through the status service. Emergency maintenance may be performed without notice where it is necessary to protect network integrity, and is disclosed afterwards.

Orbital services depend on line of sight and on capacity in the serving cell. Availability commitments for orbital service are stated per site at the time of quotation and are not implied from terrestrial commitments.

You are responsible for the traffic you originate and for the accuracy of the registration data you supply. Numbering, messaging and wireless services are regulated, and eligibility depends on that data being true.

You will not use the network in a way prohibited by the Acceptable Use Policy, which forms part of these terms.

You will keep credentials secure and will notify Lux promptly of a compromise. Usage authenticated by your credentials is billable to you.

Interconnected voice services carry emergency calling subject to the limits described in the Emergency Services notice. That notice is part of these terms and must be read before deploying voice service to end users.

You are responsible for registering and maintaining an accurate service address for each device or endpoint that may place an emergency call.

Charges are those on the current rate card or in your order form. Usage-based charges are billed monthly in arrears; committed and subscription charges are billed in advance.

Regulatory fees, surcharges and taxes are passed through where the law requires their collection, and are itemised.

Disputed charges must be raised within sixty days of the invoice date. Undisputed amounts remain payable while a dispute is open.

Each party protects the other’s confidential information with at least the care it applies to its own, and uses it only to perform this agreement.

Customer content transiting or stored on the network belongs to the customer. Lux processes it to deliver the service and as instructed, and does not sell it. The Privacy Policy sets out what is collected and why.

Lux may suspend a service without notice where traffic threatens network integrity, where a regulator requires it, or where use breaches the Acceptable Use Policy in a way that causes ongoing harm. Where notice is possible, it is given.

Either party may terminate for material breach that remains uncured thirty days after written notice.

On termination, numbers may be ported out for a period stated in the order form. Data is retained for the period set out in the Privacy Policy and then deleted.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to the above, neither party is liable for indirect or consequential loss, and each party’s aggregate liability is limited to the charges paid in the twelve months preceding the claim.

Service credits under a service level agreement are the exclusive remedy for a failure to meet that service level.

Lux may change these terms on thirty days’ notice. Where a change materially reduces the service, a customer may terminate the affected service without penalty before the change takes effect.

Every version is dated. The current effective date is at the head of this page.